CONDITIONS OF CONTRACT
These Specific Conditions are additional to the Conditions of Use of www.mioh.eu (the “Website”), property of Caruso and Ana SL (the “Company”) and regulate the relationship between the User and the Company upon giving register as a “User” of MIOH as well as when contracting any product/service offered by the Company and/or through www.mioh.eu.
PERMANENT STORE, PRIVATE PURCHASES AND PURCHASE PROCEDURE
In order to purchase products through MIOH and/or participate in the offers offered by MIOH, you may be required to be a registered user (see the “Registration” section in the Conditions of Use).
The procedure for contracting the products offered through the Website is as follows:
Select the product. The User who wishes to purchase a product offered on MIOH must click on the “See details” button of the product that interests them on the corresponding page. Before adding the product to the shopping cart, the User may consult the technical sheet of the product they wish to purchase. Among other information related to the characteristics of the product, the User may consult the price and quantities. To select the product for your purchase you must click the “Add to cart” button until you have selected all the products you wish to order through MIOH.
Shopping cart. Once all the products have been selected, the User can click on the cart button and a summary of the order will be shown. If you wish to continue purchasing, you can do so and your selection will be saved. Otherwise, the User must click the “Pay” button.
Shipping and payment information: Next, the User must fill out the “Shipping Address” form with data related to the shipment of the order, such as an email address, name and surname, postal address and contact telephone number.
After completing these details, a confirmation screen will be displayed where the shipping methods and their corresponding costs, if any, are also indicated.
Next, a screen is displayed where you can select the payment method (if there are several) and a form to complete the data corresponding to the payment.
If the User has a billing address other than the shipping address, after entering the data related to the payment method, on the same page they must check the option “Use a different billing address” and complete the corresponding form.
Once this information has been completed, the User can, before validating, see a summary of the order where all the order data is displayed so that the User can check it. Up to this point, the User can cancel the purchase process to, if applicable, proceed to modify their order or their billing or shipping information. Once the data has been verified, the “Finish purchase” button must be checked and the User will be redirected to the payment platform.
Order confirmation: Once the order is confirmed, the User is shown confirmation of receipt of the order. The order will be processed once MIOH receives confirmation of payment for the order. The User can continue purchasing once this purchasing process is completed.
Once the purchase process is completed, the User will receive an email with the information related to the order (order number, price, products purchased, delivery times and information on shipping costs). Likewise, when MIOH proceeds to ship the order, it will send an email to the User to inform them of this, providing them with the information of the transport company and/or the order tracking number.
For any information about the order placed, the Member may send an email to info@mioh.eu or complete the corresponding form on the “Contact” page on the website www.mioh.eu. In any case, the order number must be indicated.
SHIPPING, INCIDENTS
Our shipments are made in accordance with what is indicated in our Conditions of Transport, published here. Likewise, these conditions regulate any incidents in delivery.
PRICE OF THE PRODUCTS OFFERED IN MIOH AND PAYMENTS
The price of the products and services offered on the Website include, unless expressly indicated otherwise, the Value Added Tax (VAT) applicable in Spain or other taxes that may be applicable and, in any case, they will be expressed in the currency Euro (€).
Payment must be made by VISA or MASTERCARD credit card. The payment gateway provided by our partner STRIPE integrated into our website will only be used for products and services provided directly by Caruso and Ana SL
Failure to pay entitles the Company to suspend the delivery of the corresponding product or service and, in any case, grants you the right to claim it once the provision or shipment has been made. Likewise, in the event of repeated non-payment or failure to comply with any of its obligations by the User, the Company reserves the right to suspend its eventual membership, by notifying the User by email.
The User has the details of their orders available in their website account. If you wish to receive an invoice, all you have to do is request it from info@mioh.eu.
The following Shipping and Returns Policy is part of the MIOH Contract Conditions, which can be consulted on the website.
RETURNS AND SIZE EXCHANGES
A. SIZE CHANGE
To make a size change, the User must place a new order with the correct size. On the other hand, you must request the return of the previous product by following the steps detailed below in the “RETURN OF PRODUCTS AND REFUNDS” section.
B. RETURN OF PRODUCTS AND REFUNDS
1. RETURN CONDITIONS
IMPORTANT : THE RETURN PERIOD IS 15 WORKING DAYS FROM RECEIPT OF THE ORDER.
The client will have a maximum period of fifteen (15) business days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with applicable legislation, unless a longer period is expressly communicated. For example, at Christmas for orders from December 12, the return period is until January 15.
Once this period has ended, MIOH will not accept returns due to withdrawal of product purchases.
In any case, in the event of withdrawing from the purchase, the following requirements must be met :
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling .
- The product must not have been used .
- The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.
2. RETURN METHODS
Depending on where the order was placed, there are two return methods:
ORDERS SHIPPED TO SPAIN (PENINSULA AND BALEARIC ISLANDS):
For orders sent to Spain (Peninsula and Balearic Islands), there are two return methods:
A) MIOH PICKS UP THE RETURN AT THE INDICATED ADDRESS
COST : €5
For it:
1º- Contact MIOH by sending an email to info@mioh.eu , with the subject "Return of order number XXXX", indicating ALL of the following information:- the order number
- products that are returned
- the reason for the return
- the pick up address for the dresses
- the name of the contact person and their telephone number
B) THE CUSTOMER SENDS THE PRODUCTS ON HIS OWN OWN :
The client must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products being returned and the transport agency through which the products will be sent.
- Send the product(s) at your own expense to the following address:
MIOH STORE – Caruso y Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54
ORDERS SHIPPED TO THE EU (EUROPEAN UNION):
For orders placed from a country in the EUROPEAN UNION, to return one or more products that have been abandoned, the customer must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products being returned and the transport agency through which the products will be sent.
- Send the product(s) at your own expense to the following address:
MIOH STORE – Caruso y Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54
ORDERS SHIPPED OUTSIDE THE EU (EUROPEAN UNION):
For orders placed from a country outside the EUROPEAN UNION, to return one or more products that have been abandoned, the customer must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products being returned and the transport agency through which the products will be sent.
- Send the product(s) at your own expense to the following address:
MIOH STORE – Caruso y Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logroño (La Rioja)
Tel. 941 39 32 54
VERY IMPORTANT : In case of returns from countries outside the EU, there may be some customs fees that MIOH may charge the customer.
C. DEFECTIVE OR ERRONEOUS PRODUCTS
Without prejudice to any other rights that may apply, the customer will have the right to a refund of the price of defective products or products delivered if they do not correspond to the order placed. Alternatively to the above, the client will have the right to claim, and be delivered, an identical product, in perfect condition, if it is still available.
In any case:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
- The product must not have been used.
- The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in some similar format that guarantees the return of the products in perfect condition.
- MIOH may request the customer to send photos or any other proof that the product is defective or the shipment is erroneous.
RETURN METHOD FOR DEFECTIVE PRODUCTS OR WRONG SHIPPING:
In the event of return to MIOH of defective products or products that do not correspond to your order, the procedure to follow will be as follows:
1st.- Contact MIOH by sending an email to info@mioh.eu , indicating :
- in the subject of the message “Defective product” or “Error shipment” as the case may be
- the order number
- which product/s are defective or have been sent in error
- the contact information for the collection of erroneous or defective products (name, address and contact telephone number).
2nd.- MIOH will be in charge of sending its associated transport agency to collect the defective or erroneous product, at no cost to the customer .
As long as the User has followed the procedure established in this section and the requirements established in these Return Conditions have been met, MIOH will refund the price paid corresponding to the returned products that are defective or that do not correspond to the product order placed by the client, in accordance with the provisions of the following section.
D. REFUNDS
As long as the client has followed the procedure established in these Return Conditions and the requirements established therein have been met, MIOH will refund the price paid by the User corresponding to the returned products.
MIOH will not pay or face the return expenses and/or costs, charging the customer for the collection service if they choose this return method, unless it is a defective product or sent in error, in which case MIOH will be the one who assumes the cost of the return.
The User will not have the right to a refund of the price of returned products that are not in the same conditions in which they were delivered, or the requirements established in these Return Conditions have not been met.
Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.
If the product was purchased at a discount, the refund will be made based on the price actually paid by the customer.
Once the product is received in our warehouses and after checking its status , the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days following the notification of withdrawal.
IMPORTANT : when checking if the refund has been made correctly, please check both the account transactions and the card with which the payment was made. As soon as the refund is made, the customer is notified. At that point the refund has been made, but it may take a few days for it to be reflected on the statement.
SEND CONDITIONS
SERVICE PLACES
MIOH sends orders to Spain (with the exception of the Canary Islands, Ceuta and Melilla) and other countries that can be consulted when placing the order.
TRANSPORT PRICE
For shipments to Peninsular Spain, shipping is always free and within 24-48 hours. For other areas and destinations the transportation price varies.
Transportation costs are calculated automatically depending on the destination and/or the amount of the order. Transportation costs will be detailed throughout the purchase process and in any case can be reviewed before finalizing the payment.
These rates also include insurance against loss or breakage, as well as the corresponding VAT.
DELIVERY TIME
Orders will be delivered within the time indicated in the shipping method selected when placing the order. No shipments or deliveries are made on Saturdays and holidays.
SERVICE DESCRIPTION
Deliveries will be made within the period indicated in the shipping method selected when placing the order, which varies depending on the destination.
Once the order is ready for delivery, an informative email/sms will be sent to the customer detailing the address where the delivery will be made, the transport company and, where applicable, the shipment reference number.
The transport company will make a total of 3 delivery attempts.
In the event that the customer cannot be located on the first attempt, the delivery person will leave a “Passage Note” (as long as the space in which the mailbox is located can be accessed).
From that moment on, a margin of 24/48 hours will be left for the client to contact the branch or vice versa. Within 24 hours of the absence, the transport company will begin to manage the absentees who could not be contacted. If no contact has been made within 48 hours, a second delivery attempt will be made at a different time.
Before making the third attempt, the transport company will contact the customer at the phone number in their address book to arrange a new delivery date.
If the customer cannot be located in the three attempts, the order will be stored in the destination branch closest to their home and after 10 days from the order's departure date, it will be returned to the central warehouse.
From that moment on, the transport company will contact the customer to agree on a new delivery, which will have an additional charge of €5 (VAT included) that must be paid directly to MIOH.
In the event that the client wants to directly specify a delivery date with the transport company or change the data or place of delivery, they can do so through the link that we send them in the shipping confirmation SMS.
PRODUCT BREAKAGE
If any product breaks during transport, appropriate arrangements will be made to recover all products in the order, and a complete reshipment will be made. If the product is not in stock, the full purchase amount will be refunded.
If when the customer receives the order they suspect that a breakage or damage may have occurred, they should not accept the order, and should contact us by email at info@mioh.eu so that we can manage the incident.
PRODUCT DELIVERY
MIOH undertakes to deliver the product in perfect condition to the address indicated by the customer on the order form. It is very important that the customer indicates an address where the order can be delivered within normal business hours (from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.).
MIOH will not be responsible for errors caused in delivery when the delivery address entered by the customer in the order form does not correspond to reality or if some data has been omitted.
If the customer is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. MIOH contracts, as part of the merchandise delivery service, to carry out a series of monitoring actions (calls to customers at different time slots, sending emails and SMS), aimed at guaranteeing that delivery occurs.
If delivery has not been arranged after 7 business days after delivery of the order, the customer must contact MIOH. If the client does not do so, after 10 business days from the order's departure for delivery, it will be returned to our warehouses and the client must be responsible for the shipping and return costs of the merchandise to origin, as well as the possible associated management costs.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks. In any case, once confirmed that delivery has not occurred, the customer may choose between a refund of the amount or a new shipment of the order as long as the products are available.
Version 11.0 released March 22, 2022