RETURN POLICY

The following Return Policy is part of the MIOH Contract Conditions, which can be consulted on the website.

RETURNS AND SIZE EXCHANGES

A. SIZE CHANGE

To make a size change, the User must place a new order with the correct size. On the other hand, you must request the return of the previous product by following the steps detailed below in the "RETURN OF PRODUCTS AND REFUNDS" section.

B. RETURN OF PRODUCTS AND REFUNDS

1. RETURN CONDITIONS

IMPORTANT : THE RETURN PERIOD IS 15 BUSINESS DAYS FROM THE RECEIPT OF THE ORDER.

The client will have a maximum period of fifteen (15) business days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation, unless a longer period is expressly communicated. For example, at Christmas from December 12, the return period is until January 15.

Once this period has expired, MIOH will not accept returns for withdrawal of product purchases.

In any case, in the event of withdrawing from the purchase, the following requirements must be met :

  • The product must be in the same state in which it was delivered and must keep its original packaging and labeling .
  • The product must not have been used .
  • The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.

2. RETURN METHODS

Depending on where the order was placed, there are two return methods:

ORDERS SHIPPED TO SPAIN (PENINSULA AND BALEARIC ISLANDS):

For orders sent to Spain (Peninsula and Balearic Islands), there are two return methods:

A) MIOH COLLECTS THE RETURN AT THE INDICATED ADDRESS

COST : €5

For it:

1º- Contact MIOH by sending an email to info@mioh.eu , with the subject "Return of order number XXXX", indicating ALL the following information:
    • the order number
    • the products that are returned
    • the reason for the return
    • the dress pick-up address
    • the name of the contact person and their telephone number
    2º- MIOH will send the transport agency to carry out the collection in the indicated place . The agency will attempt the collection on a maximum of 3 occasions and will contact the contact person in case of any incident. In the event that delivery does not take place in all these attempts, the customer must follow the method established for international orders described below.
      B) THE CUSTOMER SENDS THE PRODUCTS AT HIS OWN ACCOUNT :

      The client must:

      1. Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
      2. Send the product(s) on your own to the following address:

      MIOH STORE – Caruso and Ana SL
      c/ Calvo Sotelo 1, MIOH store
      26003 Logrono (La Rioja)
      Tel. 941 39 32 54

      ORDERS SHIPPED TO THE EU (EUROPEAN UNION):

      For orders made from a country of the EUROPEAN UNION, to return one or more products that have been withdrawn, the customer must:

      1. Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
      2. Send the product(s) on your own to the following address:

      MIOH STORE – Caruso and Ana SL
      c/ Calvo Sotelo 1, MIOH store
      26003 Logrono (La Rioja)
      Tel. 941 39 32 54

        ORDERS SHIPPED OUTSIDE THE EU (EUROPEAN UNION):

        For orders made from a country outside the EUROPEAN UNION, to return one or more products that have been withdrawn, the customer must:

        1. Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
        2. Send the product(s) on your own to the following address:

        MIOH STORE – Caruso and Ana SL
        c/ Calvo Sotelo 1, MIOH store
        26003 Logrono (La Rioja)
        Tel. 941 39 32 54

        VERY IMPORTANT : In case of returns from countries outside the EU, MIOH may have customs and clearance costs. This amount will be reduced from the price to be returned.

        C. DEFECTIVE OR WRONG PRODUCTS

        Without prejudice to any other rights that may apply, the client will be entitled to a refund of the price of defective products or products delivered if they do not correspond to the order placed. Alternatively to the above, the client will have the right to claim, and have an equal product delivered to her, in perfect condition, if it is still available.

        In any case:

        • The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
        • The product must not have been used.
        • The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
        • MIOH may request that the customer be sent photos or any other proof that the product is defective or that the shipment is wrong.

        RETURN METHOD DEFECTIVE PRODUCTS OR WRONG SHIPMENTS:

        In the event of return to MIOH of defective products or that do not correspond to your order, the procedure to follow will be the following:

        1º.- Get in touch with MIOH by sending an email to info@mioh.eu , indicating :

        • in the subject of the message "Defective Product" or "Wrong Shipment" as the case may be
        • the order number
        • which product/s are defective or have been sent in error
        • Contact information for the collection of erroneous or defective products (name, address and contact telephone number).

        2º.- MIOH will be in charge of sending its associated transport agency to collect the defective or erroneous product, at no cost to the client .

        Provided that the User has followed the procedure established in this section and the requirements established in these Return Conditions have been met, MIOH will reimburse the price paid corresponding to the returned products that are defective or that do not correspond to the order of products made by the client, in accordance with the provisions of the following section.

        D. REFUNDS

        As long as the client has followed the procedure established in these Return Conditions and the requirements established therein have been met, MIOH will refund the price paid by the User corresponding to the returned products.

        MIOH will not pay or pay for the return expenses and/or costs, charging the customer for the collection service in the event that they choose this return method, except in the case of a defective product or product sent by mistake, in which case it will be MIOH who assumes the cost of the return.

        The User will not be entitled to a refund of the price of returned products that are not in the same condition in which they were delivered, or the requirements established in these Return Conditions have not been met.

        Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.

        If the product was purchased at a discount, the refund will be made on the price actually paid by the customer.

        Once the product is received in our warehouses and after checking its status , the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days after the notification of withdrawal.

        IMPORTANT : when checking if the refund has been made correctly, please check both the account movements and the card with which the payment was made. As soon as the refund is made, the customer is notified. At that time the refund has been made, but it may take a few days to be reflected on the statement.

        Version 11.0 made on March 22, 2022