CONDITIONS OF CONTRACT
These Particular Conditions are additional to the Conditions of Use of www.mioh.eu (the “Website”), owned by Caruso y Ana SL (the “Company”) and regulate the relationship between the User and the Company upon declaring registration as a "User" of MIOH as well as when contracting any product / service offered by the Company and/or through www.mioh.eu.
PERMANENT STORE, PRIVATE PURCHASES AND PURCHASE PROCEDURE
In order to purchase products through MIOH and/or participate in the offers offered by MIOH, you may need to be a registered user (see the "Registration" section in the Terms of Use).
The procedure for contracting the products offered through the Website is as follows:
Select the product. The User who wishes to purchase a product offered on MIOH must click on the "See details" button of the product that interests him on the corresponding page. Before adding the product to the shopping cart, the User may consult the technical data sheet of the product they wish to purchase. Among other information related to the characteristics of the product, the User may consult the price and quantities. To select the product for your purchase, you must click the "Add to cart" button until you have selected all the products you wish to request through MIOH.
Shopping cart. Once all the products have been selected, the User will be able to click on the cart button and a summary of the order will be shown. If you want to continue shopping, you can do so and your selection will be saved. Otherwise, the User must click the "Pay" button.
Shipping and payment data: Next, the User must fill in the "Shipping Address" form with data related to the delivery of the order, such as an email address, name and surname, postal address and contact telephone number.
After completing these data, a confirmation screen will be displayed where, in addition, the shipping methods and their corresponding costs, if any, are indicated.
Next, a screen is shown in which the payment method can be selected (if there are several) and a form to complete the data corresponding to the payment.
In the event that the User has a billing address different from the shipping address, after entering the data related to the payment method, on the same page they must mark the option "Use a different billing address" and fill in the corresponding form.
Once this information is completed, the User can, before validating, see a summary of the order where all the order data is displayed so that the User can check them. Up to this point, the User can cancel the purchase process to, if applicable, proceed to modify their order or their billing or shipping information. Once the data is verified, the "Complete purchase" button must be checked and the User will be redirected to the payment platform.
Confirmation of the order: Once the order is confirmed, the confirmation of receipt of the order is shown to the User. The order will be processed once MIOH receives confirmation of payment for the order. The User can continue buying once this purchase process is finished.
Once the purchase process has been completed, the User will receive an email with the information related to the order (order number, price, products purchased, delivery times and information on shipping costs). Likewise, when MIOH proceeds to send the order, it will send an email to the User to inform him of this, providing the data of the transport company and/or the tracking number of the order.
For any information about the order placed, the Member may send an email to info@mioh.eu or complete the corresponding form on the "Contact" page on the website www.mioh.eu. In any case, the order number must be indicated.
SHIPMENTS, INCIDENTS
Our shipments are made in accordance with what is indicated in our Conditions of Carriage, published here. Likewise, these conditions regulate any incidents in the delivery.
PRICE OF PRODUCTS OFFERED IN MIOH AND PAYMENTS
The price of the products and services offered on the Website include, unless expressly indicated otherwise, the Value Added Tax (VAT) applicable in Spain or other taxes that may be applicable and, in any case, will be expressed in the currency Euro (€).
Payment must be made by VISA or MASTERCARD credit card. The payment gateway provided by our partner STRIPE integrated into our website will only be used for products and services provided directly by Caruso y Ana SL
The lack of payment empowers the Company to suspend the delivery of the corresponding product or service and, in any case, grants it the right to claim the same once the provision or shipment has been made. Likewise, in case of repeated non-payment or breach of any of its obligations by the User, the Company reserves the right to suspend its eventual membership, by means of an email notification to the User.
The User has available the details of their orders in their website account. In the event that you wish to receive an invoice, it will suffice to request it to info@mioh.eu.
The following Shipping and Returns Policy is part of the MIOH Contract Conditions, which can be consulted on the website.
RETURNS AND SIZE EXCHANGES
A. SIZE CHANGE
To make a size change, the User must place a new order with the correct size. On the other hand, you must request the return of the previous product by following the steps detailed below in the "RETURN OF PRODUCTS AND REFUNDS" section.
B. RETURN OF PRODUCTS AND REFUNDS
1. RETURN CONDITIONS
IMPORTANT : THE RETURN PERIOD IS 15 BUSINESS DAYS FROM THE RECEIPT OF THE ORDER.
The client will have a maximum period of fifteen (15) business days from the delivery of the product to withdraw, totally or partially, from the purchase of the product, in accordance with the applicable legislation, unless a longer period is expressly communicated. For example, at Christmas for orders from December 12, the return period is until January 15.
Once this period has expired, MIOH will not accept returns for withdrawal of product purchases.
In any case, in the event of withdrawing from the purchase, the following requirements must be met :
- The product must be in the same state in which it was delivered and must keep its original packaging and labeling .
- The product must not have been used .
- The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
2. RETURN METHODS
Depending on where the order was placed, there are two return methods:
ORDERS SHIPPED TO SPAIN (PENINSULA AND BALEARIC ISLANDS):
For orders sent to Spain (Peninsula and Balearic Islands), there are two return methods:
A) MIOH COLLECTS THE RETURN AT THE INDICATED ADDRESS
COST : €5
For it:
1º- Contact MIOH by sending an email to info@mioh.eu , with the subject "Return of order number XXXX", indicating ALL the following information:- the order number
- the products that are returned
- the reason for the return
- the dress pick-up address
- the name of the contact person and their telephone number
B) THE CUSTOMER SENDS THE PRODUCTS AT HIS OWN ACCOUNT :
The client must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
- Send the product(s) on your own to the following address:
MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logrono (La Rioja)
Tel. 941 39 32 54
ORDERS SHIPPED TO THE EU (EUROPEAN UNION):
For orders made from a country of the EUROPEAN UNION, to return one or more products that have been withdrawn, the customer must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
- Send the product(s) on your own to the following address:
MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logrono (La Rioja)
Tel. 941 39 32 54
ORDERS SHIPPED OUTSIDE THE EU (EUROPEAN UNION):
For orders made from a country outside the EUROPEAN UNION, to return one or more products that have been withdrawn, the customer must:
- Contact MIOH by sending an email to info@mioh.eu , indicating the order number, the products to be returned and the transport agency through which the products will be sent.
- Send the product(s) on your own to the following address:
MIOH STORE – Caruso and Ana SL
c/ Calvo Sotelo 1, MIOH store
26003 Logrono (La Rioja)
Tel. 941 39 32 54
VERY IMPORTANT : In case of returns from countries outside the EU, there may be some customs expense that MIOH may charge the customer.
C. DEFECTIVE OR WRONG PRODUCTS
Without prejudice to any other rights that may apply, the client will be entitled to a refund of the price of defective products or products delivered if they do not correspond to the order placed. Alternatively to the above, the client will have the right to claim, and have an equal product delivered to her, in perfect condition, if it is still available.
In any case:
- The product must be in the same state in which it was delivered and must keep its original packaging and labeling.
- The product must not have been used.
- The return to MIOH must be made using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition.
- MIOH may request that the customer be sent photos or any other proof that the product is defective or that the shipment is wrong.
RETURN METHOD DEFECTIVE PRODUCTS OR WRONG SHIPMENTS:
In the event of return to MIOH of defective products or that do not correspond to your order, the procedure to follow will be the following:
1º.- Get in touch with MIOH by sending an email to info@mioh.eu , indicating :
- in the subject of the message "Defective Product" or "Wrong Shipment" as the case may be
- the order number
- which product/s are defective or have been sent in error
- Contact information for the collection of erroneous or defective products (name, address and contact telephone number).
2º.- MIOH will be in charge of sending its associated transport agency to collect the defective or erroneous product, at no cost to the client .
Provided that the User has followed the procedure established in this section and the requirements established in these Return Conditions have been met, MIOH will reimburse the price paid corresponding to the returned products that are defective or that do not correspond to the order of products made by the client, in accordance with the provisions of the following section.
D. REFUNDS
As long as the client has followed the procedure established in these Return Conditions and the requirements established therein have been met, MIOH will refund the price paid by the User corresponding to the returned products.
MIOH will not pay or pay for the return expenses and/or costs, charging the customer for the collection service in the event that they choose this return method, except in the case of a defective product or product sent by mistake, in which case it will be MIOH who assumes the cost of the return.
The User will not be entitled to a refund of the price of returned products that are not in the same condition in which they were delivered, or the requirements established in these Return Conditions have not been met.
Partial returns of an order will give rise to a refund of the price corresponding to the product or products actually returned.
If the product was purchased at a discount, the refund will be made on the price actually paid by the customer.
Once the product is received in our warehouses and after checking its status , the amount will be refunded through the payment method used in the purchase, within a maximum period of 14 days after the notification of withdrawal.
IMPORTANT : when checking if the refund has been made correctly, please check both the account movements and the card with which the payment was made. As soon as the refund is made, the customer is notified. At that time the refund has been made, but it may take a few days to be reflected on the statement.
SEND CONDITIONS
SERVICE PLACES
MIOH sends orders to Spain (with the exception of the Canary Islands, Ceuta and Melilla) and to other countries that can be consulted when placing the order.
TRANSPORT PRICE
For shipments to Peninsular Spain, shipping is always free and within 24-48 hours. For other areas and destinations the price of transportation varies.
The transport costs are calculated automatically according to the destination and/or the amount of the order. The transport costs will be detailed throughout the purchase process and in any case can be reviewed before finalizing the payment.
These rates also include insurance against loss or breakage, as well as the corresponding VAT.
DELIVERY TIME
Orders will be delivered within the time indicated in the shipping method selected when placing the order. No shipments or deliveries are made on Saturdays and holidays.
SERVICE DESCRIPTION
Deliveries will be made within the period indicated in the shipping method selected when placing the order, which varies depending on the destination.
Once the order is ready to go out for delivery, an informative email / SMS will be sent to the customer detailing the address where the delivery will take place, the transport company and, where appropriate, the reference number of the shipment.
The transport company will make a total of 3 delivery attempts.
In the event that the customer cannot be located on the first attempt, the delivery person will leave a "Note of passage" (as long as the space in which the mailbox is located can be accessed).
From that moment, a margin of 24/48 hours will be left for the client to contact the delegation or vice versa. Within 24 hours of the absentee, the transport company will begin to manage the absentees with whom it has not been possible to contact. If contact has not been achieved within 48 hours, a second delivery attempt will be made at a different time.
Before making the third attempt, the transport company will contact the client at the telephone number that appears in their address book to specify a new delivery date.
If the customer cannot be located in the three attempts, the order will be stored in the destination office closest to their home address and after 10 days from the date of departure of the order, it will be returned to the central warehouse.
From that moment on, the transport company will contact the client to arrange a new delivery that will have an additional charge of €5 (VAT included) that must be paid directly to MIOH.
In the event that the client wants to specify a delivery date directly with the transport company or change the data or place of delivery, they can do so through the link that we send them in the shipment confirmation SMS.
PRODUCT BREAKAGE
If any product is broken during transport, the pertinent steps will be taken to recover all the products in the order, and a complete redelivery will be made. If there is no stock of the product, the full amount of the purchase will be refunded.
If, when the customer receives the order, he suspects that a breakage or damage may have occurred, he should not accept the order, and should contact us via email info@mioh.eu so that we can manage the incident.
PRODUCT DELIVERY
MIOH undertakes to deliver the product in perfect condition to the address indicated by the customer on the order form. It is very important that the customer indicates an address where the order can be delivered within normal business hours (from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.).
MIOH will not be held responsible for errors caused in the delivery when the delivery address entered by the client in the order form does not correspond to reality or if some information has been omitted.
If at the time of delivery the client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. MIOH hires, as part of the merchandise delivery service, the performance of a series of follow-up actions (calls to customers in different time slots, sending emails and SMS), aimed at guaranteeing that delivery occurs.
If after 7 business days after the delivery of the order the delivery has not been arranged, the customer must contact MIOH. In the event that the client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the client must bear the shipping and return costs of the merchandise to origin, as well as the possible associated management costs.
If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks. In any case, once it has been confirmed that delivery has not taken place, the customer may choose between a refund of the amount or a new shipment of the order as long as the products are available.
Version 11.0 made on March 22, 2022