The following Return Policy is part of the MIOH Contract Conditions, which can be consulted on the website.
MIOH sends orders to Spain (with the exception of the Canary Islands, Ceuta and Melilla) and to other countries that can be consulted when placing the order.
For shipments to Peninsular Spain, shipping is always free and within 24-48 hours. For other areas and destinations the price of transportation varies.
The transport costs are calculated automatically according to the destination and/or the amount of the order. The transport costs will be detailed throughout the purchase process and in any case can be reviewed before finalizing the payment.
These rates also include insurance against loss or breakage, as well as the corresponding VAT.
Orders will be delivered within the time indicated in the shipping method selected when placing the order. No shipments or deliveries are made on Saturdays and holidays.
Deliveries will be made within the period indicated in the shipping method selected when placing the order, which varies depending on the destination.
Once the order is ready to go out for delivery, an informative email / SMS will be sent to the customer detailing the address where the delivery will take place, the transport company and, where appropriate, the reference number of the shipment.
The transport company will make a total of 3 delivery attempts.
In the event that the customer cannot be located on the first attempt, the delivery person will leave a "Note of passage" (as long as the space in which the mailbox is located can be accessed).
From that moment, a margin of 24/48 hours will be left for the client to contact the delegation or vice versa. Within 24 hours of the absentee, the transport company will begin to manage the absentees with whom it has not been possible to contact. If contact has not been achieved within 48 hours, a second delivery attempt will be made at a different time.
Before making the third attempt, the transport company will contact the client at the telephone number that appears in their address book to specify a new delivery date.
If the customer cannot be located in the three attempts, the order will be stored in the destination office closest to their home address and after 10 days from the date of departure of the order, it will be returned to the central warehouse.
From that moment on, the transport company will contact the client to arrange a new delivery that will have an additional charge of €5 (VAT included) that must be paid directly to MIOH.
In the event that the client wants to specify a delivery date directly with the transport company or change the data or place of delivery, they can do so through the link that we send them in the shipment confirmation SMS.
If any product is broken during transport, the pertinent steps will be taken to recover all the products in the order, and a complete redelivery will be made. If there is no stock of the product, the full amount of the purchase will be refunded.
If, when the customer receives the order, he suspects that a breakage or damage may have occurred, he should not accept the order, and should contact us via email firstname.lastname@example.org so that we can manage the incident.
MIOH undertakes to deliver the product in perfect condition to the address indicated by the customer on the order form. It is very important that the customer indicates an address where the order can be delivered within normal business hours (from 10 a.m. to 2 p.m. and from 4 p.m. to 7 p.m.).
MIOH will not be held responsible for errors caused in the delivery when the delivery address entered by the client in the order form does not correspond to reality or if some information has been omitted.
If at the time of delivery the client is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. MIOH hires, as part of the merchandise delivery service, the performance of a series of follow-up actions (calls to customers in different time slots, sending emails and SMS), aimed at guaranteeing that delivery occurs.
If after 7 business days after the delivery of the order the delivery has not been arranged, the customer must contact MIOH. In the event that the client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the client must bear the shipping and return costs of the merchandise to origin, as well as the possible associated management costs.
If the reason for which the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range from one to three weeks. In any case, once it has been confirmed that delivery has not taken place, the customer may choose between a refund of the amount or a new shipment of the order as long as the products are available.
Version 11.0 made on March 22, 2022