First of all, check that you are within the deadline (15 business days from receipt of the order) and write to us at firstname.lastname@example.org with the following information:
SUBJECT : "Return Order #Order"
- Order number
- Reason for return
- Product/s to be returned
- Name and surname
- Address (check it!)
- Telephone contact
- Additional indications
- RETURN METHOD*
* YOU HAVE TWO RETURN METHODS :
1. Request the collection (cost €5). Only for orders in Spain.
We will answer you and send the agency to make the collection.
2. Send what you return on your own. Required for orders outside of Spain.
Send what you return to:
c/ Calvo Sotelo 1, low
26003 Logrono (Spain)
Tel. 941 39 32 54
Very Important : In the case of orders returned from a country outside the EU / EU (European Union), MIOH will charge 30 euros to cover part of the customs and clearance costs. This amount will be reduced from the price to be returned.